Here's what to expect after you place your order:

• Handling time: 2-3 business days
• Transit time: 5-12 business days
• Estimated total delivery: 7-14 business days

Delivery times may vary slightly depending on your location within the United States. For full details, visit our Shipping Policy page.

Yes! Every order placed on Rory Mac ships free within the United States. No minimum purchase required. Free shipping is included on every order, every time.

Rory Mac is a US-based jewelry business headquartered in Lutz, Florida.

We stand behind the quality of every piece we ship. If your jewelry arrives damaged or defective, contact us within 30 days and we'll replace it at no cost to you. Return shipping for defective items is always on us.

We offer a 30-day return window from the date you receive your order. Items must be unworn, in original condition, and returned with all packaging and tags. We never charge restocking fees. For the full details, visit our Refund & Return Policy page.

Once we receive and inspect your returned item, your refund will be processed. It typically takes 7-10 business days for the refund to show up on your original payment method, depending on your bank or payment provider.

Yes. All Rory Mac purchases are backed by a 30-day guarantee. If something isn't right with your piece, reach out to us within 30 days of receiving it and we'll make it right. See our Refund & Return Policy for full details.

You can reach our support team by:

• Email: info@rorymac.com
• Phone: +1 (813) 461-0705
• Or visit our Contact Us page on the website.

We're available Monday through Friday, 9:00 AM to 5:00 PM (EST) and typically respond within 1-2 business days.

No. At this time, Rory Mac ships exclusively within the United States.

Absolutely. If you'd like to swap your piece for a different style or size, email us at info@rorymac.com within 30 days of receiving your order and we'll help arrange the exchange.

All jewelry items are eligible for return as long as they meet the conditions in our Refund & Return Policy.

Store credit and gift cards cannot be returned or refunded.

Once your order ships, you'll receive an email with a tracking number. You can follow your package's progress anytime at https://rorymac.com/apps/tracking

We understand how frustrating a missing delivery can be. If your package shows as delivered but you haven't received it, or if tracking indicates it's been lost in transit, please contact us at info@rorymac.com within 7 days of the expected delivery date. Include your order number and any relevant details. Our team will investigate the situation with the carrier and work with you to find a resolution, which may include a replacement or refund on a case-by-case basis.